FREQUENTLY ASKED QUESTIONS

  • The watch comes with a charger and a user manual which explains all the functions and features.
  • Two way communication
  • GSM – GPS – GPRS: GPS – LBS – WIFI Dual
  • SOS function, Two way communication
  • Real Time Tracking
  • Emergency Call
  • Mode Positioning
  • Geofence
  • Historical Route
  • Sim Card: GSM 900/ 1800/ 1900 with GPS enabled
  • Battery: 250 mAh/ Size 45 x 35 x 13.5 mm
  • Color: Blue, Pink, Black, Orange, and Purple
  • Material: Top grade plastic material
  • Display: Time/ Date/ Week Display
  • Waterproof: IP5
  • Weight: 39g
  • App: Android & iOS
  • GPS + LBS + Wi-Fi Triple positioning way
  • Mobile Phone client and computer GPRS service platform, the dual control mode
  • GPRS real-time positioning, tracing, monitoring
  • Intercom
  • Health Function
  • Footprint
  • Watch Clock
  • Safety Zone
  • SOS Emergency Alarm
  • Watch Dismantle Alarm
  • Low Power Alarm
  • Remote Power Off
  • You only pay a once off amount and then FICA airtime onto the watch Sim Card.
  • The watch comes with a unique magnetic charger which you connect behind the watch.
  • The battery lasts for 24 hours when you get location updates every minute.
  • Network coverage will be in there and connected in any of the three localization options GPS, Wi-Fi and LBS. You can simultaneously access these network options. GPS access will be displayed in Red, Wi-Fi will be displayed in Green and LBS will be displayed.
  • Any network that functions in the supported countries can operate smoothly with the watch and App.
  • Hong Kong, Europe, Africa, Asia, Oceania, North America and South America.
  • The watch has 3 modes of for location updates which can be found in the settings under the work mode. Normal mode update the location every 10 minutes, Power save mode updates the location every hour and follow mode update location every minute and drains the power.
  • Yes the kids can be tracked outdoors using the GPS and LBS networks and can be tracked indoors if there’s a Wi-Fi in the household.
  • The watch is waterproof to the IP5 standard as part of the International Protection Standards for waterproof ratings. It will withstand direct projection of water, but is not rated to go underwater.
  • The watch is equipped with 3d sensor. When the user is walking or running the intelligent meter calculates the movements and are sent to the App.
  • The watch comes with a one year warranty.
  • The watch uses 3 types of localization namely GPS, LBS and Wi-Fi which gives the App access to track the Sim Card in the watch.
  • When the App show this message, its either the Sim card is not connected properly with the chip facing upwards, the Sim is out of airtime or the GPRS service is cancelled on the Sim Card.
  • You can either download the app using a QR Scanner which you can download on to your mobile then scan the QR Code that is on the user manual or once you’ve purchased the watch you can request a link to the app to be sent to you.
  • The Intercom which is the communication line between the watch & the App and the maximum size for a voice recording is 15 seconds.
  • The Map serves the purpose to check the real time location of the watch using GPS, LBS and WI-FI Localization.
  • The Health option records the steps, exercise, journey and sleep patterns of the watch user.
  • The Footprint option records historical route of the watch user.
  • The Geofence sets locations or rather boundaries which once the watch steps off them it will send a notification to the controlling phone.
  • The reward option gives the child rewards in a form of hearts for doing a good job.
  • The message option keeps record of the messages and alarms sent from the watch to the App.
  • The watch option enables you to find the watch anytime anywhere if misplaced simply by making it ring.
  • Supported operating systems include android and iOS.
  • After downloading the app, you register it using the Watch ID which is at the back of the watch as your account and the default password.
  • Select your desired language, Select the Area which you currently reside and select auto log in.
  • You can input and edit your SOS numbers and Voice monitoring numbers on the settings option.
  • Select “My” interface positioned at the bottom of the App to input your personal data.
  • After registering the App using the watch ID it will automatically link the watch and the App.
  • On the App select the “Map” option which will display the location of the watch using either GPS, LBS or WI-FI Localization and you can interchange between then y pressing the locate button.
  • On the “Home” interface in the App select Intercom for a two-way communication with voice recordings of a maximum size of 15 seconds.
  • Yes, once you’ve registered the app using one Watch ID you can Access the app, select “My” interface which will take you the account settings. Select Device list which will enable you to either add or remove other watches.
  • Access the App and on the “Home” interface select the “Watch” option, click on the “watch” button to find the watch, click “ok” and wait for the watch to ring.
  • The Map checks the real time location of the watch. Click on “Locate” watch starts positioning for 3 minutes, upload interval 10 seconds, restore the default operating mode after 3 minutes. When positioning icon is Red for GPS positioning, Blue for LBS location and Green for Wi-Fi positioning.
  • To restore default work mode, access the App, click on settings and scroll down to the “Restore default work mode” option and click on it.
  • This option enables the watch to alarm the controlling phone when the watch has been removed by the user.
  • Press the record button on the intercom, release when done and it will be sent to the watch. Press the SOS key on the watch to play the tape.
  • To record using the watch long press key 3 to start recording, loosen the key to send and the App will receive the voice notification.
  • The reward option gives the child rewards in a form of hearts for doing a good job. You select the amount of hearts then click ok to send the rewards to the watch.
  • The LBS switch enables the Location Based Service for geographical positioning.
  • The Geofence sets locations or rather boundaries which once the watch steps off them it will send a notification to the controlling phone.
  • The Footprint option records historical route of the watch user and can be monitored on the App.
  • Access the App, click on settings, scroll down click on language and time zone and then select the preferred time zone example for South Africa select +2 GMT the click ok.
  • First you need to set up the monitoring number, issued by open voice monitoring command. The dialed number of the guardian will enable one way communication with the watch.
  • This interface enables the app user to input personal data manage multiple devices and also change the password to access the App.
  • To set up SOS number access the App, select the settings option, click on SOS and input the three numbers that the watch can contact in case of an Emergency.
  • To set up the contact list that the watch can contact and vice versa, access the App, select the settings option, select contacts and input a maximum of Ten contacts then click on save.
  • Remote shutdown is an alternative option to shut down the watch anywhere and anytime.